General Inquiries
Q: What are the office hours of Chipinge Rural District Rural District Council?
A: The office is open from 8:00 AM to 5:00 PM, Monday to Friday
Waste Management
Q: When is my garbage collection day?
A: Garbage collection days vary by area. You can ask at any CRDC office for your specific collection day
Q: How do I dispose of hazardous waste?
A: Hazardous waste should be taken to the designated disposal facility.
Planning and Building
Q: How do I apply for a building permit?
A: Building permit applications can be submitted in person at the council office. Ensure you have all necessary documentation.
Community Services
Q: How can I register for community programs?
A: Registration for community programs can be done person at the council office.
Council Tax and Payments
Q: How do I pay my council tax?
A: Council tax can be paid online, by direct debit, by phone, or in person at the council office.
Q: What should I do if I can’t pay my council tax on time?
A: If you are having trouble paying your council tax, please contact our finance department as soon as possible to discuss payment
Environmental Services
Q: How can I report illegal dumping?
A: Illegal dumping can be reported by calling our environmental services hotline, sending an email
Roads and Transportation
Q: How do I report a pothole or damaged road?
A: You can report potholes or damaged roads by calling our roads maintenance team, sending an email
Health and Social Care
Q: How can I access health services in the district?
A: Health services information, including clinics and hospitals, can be found on our website or by contacting the health services department
Business and Licensing
Q: How do I apply for a business license?
A: Business license applications can be submitted in person at the council office. Ensure you have all necessary documentation.
Q: What are the requirements for setting up a food stall at local markets?
A: Requirements for setting up a food stall include obtaining a food vendor permit, meeting health and safety standards, and paying any applicable fees at the council office.
Animal Control
Q: How do I report a stray animal?
A: Stray animals can be reported by calling our animal control team, sending an email
Q: What are the regulations for keeping pets in the district?
A: Pet regulations, including licensing and vaccination requirements, can be found by contacting the animal control department.
Q: How do I report a water leak?
A: Water leaks can be reported by calling our water services team, sending an email
Emergency Services
Q: How do I prepare for a natural disaster?
A: Information on disaster preparedness, including emergency kits and evacuation plans or by contacting the emergency services department
Q: What recreational facilities are available in the district?
A: The district offers various recreational facilities, including parks, sports fields, and community centers. Detailed information is available on our website.
Permits and Licenses
Q: How do I apply for a permit to hold a public event?
A: Public event permits can be applied in person at the council office. Ensure you have all necessary documentation and adhere to any guidelines.
Q: What are the requirements for a home-based business license?
A: Requirements for a home-based business license include zoning compliance, business registration, and adherence to local regulations. Detailed information is available at the council office.
Public Health
Q: How do I report a public health concern?
A: Public health concerns can be reported by calling our public health department, sending an email.
Q: What vaccinations are required for school children?
A: Required vaccinations for school children are listed on our website. You can also contact the public health department for more information.
Land and Agriculture
Q: How do I apply for agricultural land?
A: Applications for agricultural land can be submitted in person at the council office. Ensure you provide all required documentation.
Q: What support is available for local farmers?
A: The council offers various support services for local farmers, including grants, training programs, and advisory services. Please contact our agriculture department for more details.
Tourism and Culture
Q: What are the main tourist attractions in the district?
A: Information about tourist attractions, including historical sites, parks, and cultural events, is available on our website or at the tourism office.
Q: How can I promote a cultural event?
A: To promote a cultural event, you can submit details to our events calendar , or contact the tourism and culture department for additional promotional opportunities.
Community Development
Q: How can I get involved in community development projects?
A: Information about community development projects and volunteer opportunities is available you can contact the community development department for more details or visit our offices.
Public Works
Q: How do I report a broken streetlight?
A: Broken streetlights can be reported by calling our public works department, sending an email
Q: What is the schedule for road maintenance in my area?
A: The road maintenance schedule is available you can also contact the public works department for more information.
Residential Stands
Q: How do I apply for a residential stand?
A: Applications for residential stands can be submitted online through our website or in person at the council office. Ensure you provide all necessary documentation, including proof of identity and residence.
Q: What are the costs associated with purchasing a residential stand?
A: The costs can vary depending on the location and size of the stand. Detailed information about pricing and payment plans is available on our website or at the council office.
Q: What is the process for allocating residential stands?
A: The allocation process typically involves submitting an application, undergoing a review by the council, and then being placed on a waiting list if necessary. Successful applicants will be notified and provided with further instructions.
Q: Are there any restrictions on building on my residential stand?
A: Yes, there are zoning and building regulations that must be followed. These include guidelines on the type of structures that can be built, setback requirements, and other local building codes. Detailed information by contacting the planning department.
Q: How do I report issues with my residential stand, such as disputes or encroachments?
A: Issues can be reported by contacting the council’s land and housing department. You can call, send an email
Q: What should I do if I want to sell my residential stand?
A: If you wish to sell your residential stand, you must notify the council and follow the proper procedures for transferring ownership.
Q: Are there any ongoing developments or projects related to residential stands?
A: Yes, the council often undertakes various development projects to improve infrastructure and services in residential areas. Updates on these projects are available on our website or by contacting the development department.
Q: What are the environmental considerations for new residential developments?
A: Environmental impact assessments are conducted for new developments to ensure sustainability and minimal disruption to local ecosystems. Guidelines and reports are available on our website or by contacting the environmental services department.
Payment Methods
1. Online Payment:
- Council Website: Visit the council’s website and navigate to the payment section. You can pay for various services such as council tax, business rates using a debit or credit card.
- Payment Portal: Use the secure online payment portal to enter your billing details and complete the transaction.
2. Direct Debit:
- Setup: Direct Debit is a convenient way to ensure your payments are made on time. You can set up a Direct Debit by filling out a form available on the council’s website or at the council office.
- Services Covered: This method can be used for regular payments such as council tax, business rates, and housing rent.
3. Telephone Payment:
- Automated Line: Call the council’s automated payment line, available 24/7. You will need your billing reference number and a debit or credit card.
- Customer Service: For assistance, you can also speak to a customer service representative during office hours.
4. In-Person Payment:
- Council Office: Visit the council office to make payments in person. Accepted payment methods include cash, debit, and credit cards.
- Post Office/PayPoint: Some councils allow payments at local post offices or PayPoint locations. Check the council’s website for participating locations.
5. Bank Transfer:
- Details: You can transfer funds directly to the council’s bank account. Ensure you include your billing reference number in the transaction details.
- Instructions: Bank details and instructions are available on the council’s website or by contacting the finance department.
Common Payments
1. Council Tax:
- Online: Pay through the council’s website using the online payment portal.
- Direct Debit: Set up a Direct Debit for automatic monthly payments.
- Telephone: Use the automated payment line or speak to a representative.
2. Business Rates:
- Online: Use the online payment portal on the council’s website.
- Direct Debit: Set up a Direct Debit for regular payments.
- Telephone: Call the automated payment line or customer service.
4. Other Services:
- Licenses and Permits: Pay for various licenses and permits online, by phone, or in person
Tips for Making Payments
- Keep Records: Always keep a record of your payment confirmation or receipt.
- Check Deadlines: Ensure you are aware of payment deadlines to avoid late fees.
- Contact Support: If you encounter any issues, contact the council’s finance department for assistance